Cetaphil Moisturising Cream for Face & Body (All Skin Type)

Return and Refund Policy for FashionandBeautySouq.com

At Fashion and Beauty Souq, we are committed to providing you with high-quality products and a satisfactory shopping experience. If, for any reason, you are not completely satisfied with your purchase, we are here to help.

1. Eligibility for Returns:

• Items must be returned within 30 days of the delivery date.
• Products must be in their original condition, unused, unworn, and with all original tags and packaging intact.
• Items marked as "Final Sale" are not eligible for return or refund.
• Beauty products, undergarments, swimwear, and earrings are non-returnable due to hygiene reasons.

2. Return Process:

• To initiate a return, please contact our Customer Service team at [email address] with your order number and the reason for the return.
• Once your return request is approved, you will receive a Return Authorization Number (RAN) and instructions on how to send your item(s) back to us.
• All return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong or damaged item).

3. Refunds:

• Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 7-10 business days and automatically applied to your original method of payment.
• Original shipping charges are non-refundable.

4. Exchanges:

• We do not offer direct exchanges. If you would like a different size, color, or item, please return the original item and place a new order.

5. Damaged or Defective Items:

• If you receive a damaged or defective item, please notify us within 48 hours of delivery. We will provide a replacement or full refund, including return shipping costs, as quickly as possible.

6. Late or Missing Refunds:

• If you haven’t received a refund yet, first check your bank account again. Then, contact your credit card company; it may take some time before your refund is officially posted.
• If you’ve done all of this and still have not received your refund, please contact us at sales@fashionandbeautysouq.com

7. Contact Information:

For any questions or concerns regarding returns and refunds, please reach out to our Customer Service team at sales@fashionandbeautysouq.com or call us at +968 9796 8274.

We appreciate your understanding and cooperation.