Orange leather pattern bag lipstick three per package velvet carved moisturizing lipstick with mirror

Return and Refund Policy for FashionandBeautySouq.com

At Fashion and Beauty Souq, we are committed to providing you with high-quality products and a satisfactory shopping experience. If, for any reason, you are not completely satisfied with your purchase, we are here to help.

1. Eligibility for Returns:

• Items must be returned within 30 days of the delivery date.
• Products must be in their original condition, unused, unworn, and with all original tags and packaging intact.
• Items marked as "Final Sale" are not eligible for return or refund.
• Beauty products, undergarments, swimwear, and earrings are non-returnable due to hygiene reasons.

2. Return Process:

• To initiate a return, please contact our Customer Service team at [email address] with your order number and the reason for the return.
• Once your return request is approved, you will receive a Return Authorization Number (RAN) and instructions on how to send your item(s) back to us.
• All return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong or damaged item).

3. Refunds:

• Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 7-10 business days and automatically applied to your original method of payment.
• Original shipping charges are non-refundable.

4. Exchanges:

• We do not offer direct exchanges. If you would like a different size, color, or item, please return the original item and place a new order.

5. Damaged or Defective Items:

• If you receive a damaged or defective item, please notify us within 48 hours of delivery. We will provide a replacement or full refund, including return shipping costs, as quickly as possible.

6. Late or Missing Refunds:

• If you haven’t received a refund yet, first check your bank account again. Then, contact your credit card company; it may take some time before your refund is officially posted.
• If you’ve done all of this and still have not received your refund, please contact us at sales@fashionandbeautysouq.com

7. Contact Information:

For any questions or concerns regarding returns and refunds, please reach out to our Customer Service team at sales@fashionandbeautysouq.com or call us at +968 9796 8274.

We appreciate your understanding and cooperation.